CGC Help Center
For answers to frequently asked questions about CGC membership, submissions, grading and more, scroll below. To contact CGC Customer Service,
click here.
CGC PreScreen Service
What is PreScreen service?
How long will it take to have my books certified through PreScreen?
Can I submit a WalkThrough or Express using PreScreen service?
Can I use the PreScreen service for CGC Signature Series books?
What grade can I request when submitting for PreScreen service?
What minimum grade should I choose when submitting through PreScreen service?
If I select a PreScreen grade of 9.0, will any of my books grade above 9.0?
How many books are necessary to qualify to send in a PreScreen?
I have 100 books that I want to submit through PreScreen. Can I break them up into different PreScreen levels?
I have a submission of 25 books that I'd like to send in. Can't I just put the PreScreen grade next to each book because I want a different minimum level for each of them?
What happens if I send in a book for PreScreen service that meets my minimum grade, but has been restored?
Will I still get charged grading fees for books that don't meet my PreScreen grade requirement?
I sent in 50 books through PreScreen and six passed. Will I be charged a fee for books that don’t meet my Prescreen grade requirement?
Still not finding an answer? Contact CGC Customer Service at 1.855.GRADE.10 or Service@CGCcomics.com.