CGC Help Center

For answers to frequently asked questions about CGC membership, submissions, grading and more, scroll below. To contact CGC Customer Service, click here.

Help Topics

About CGC

CGC Membership

Submitting to CGC

CGC Grading

CGC Signature Series

CGC Pressing

General Submission FAQs

How do I submit comic books to CGC for certification?

By signing up for a free or paid CGC membership you can submit directly to any CGC company. Additionally, paid memberships offer many other valuable benefits that can include discounts on grading and submission credits. CGC also accepts submissions through a national network of authorized dealers. These dealers are permitted to accept books and submit them on behalf of collectors and other individuals. For more information on how to start submitting your collectibles to CGC, visit our How To Submit page.

What are the costs of submission?

Services and fees vary depending on the value and category of collectibles you are submitting, the tiers you are selecting and the turnaround time you desire. To see our prices and current turnaround times go to the CGC Services and Fees page. Note: Paid CGC memberships offer additional discounts on grading. These discounts are not shown on the CGC Comics Services and Fees page but can be viewed by selecting "Print Fee Chart" on the same page. Once you become a paid member you will also see the breakdown of the discounts when you begin your first submission on the online submission form.

How do I process a submission form online?

Login at cgccomics.com and head to the “My CGC” icon at the top left of the page. Choose “My Submissions” to access the Online Submission Form where you can submit your collectibles to any of the CGC companies. You can also access the CGC online submission form here. 

Can I send multiple orders in the same box?

Multiple orders for the same collectible type are accepted in a single box. Different collectible types (i.e., comics and video games) must be mailed separately. For instance, we cannot accept a comic book and a video game in one box and those must be mailed separately.

Under "Additional Services" on the submission form, what does the "Image" option mean?

If the "Image" option is selected, CGC will email the customer a basic digital image of the comic's front and back covers after grading and encapsulation (CGC will not image books prior to encapsulation). The image resolution will suit internet use at 150 dpi and approximately 1500 px in height. The cost per book is $5, and if selected, ALL of the books on the invoice must be imaged, not just certain books.

What is the Express Drop-off service?

The Express Drop-Off service is for CGC members who wish to submit collectibles at conventions that CGC attends. Orders are completed using the “Show Drop Off” option on the online submission form prior to the show. Once at the show, head to the Express Drop-Off line with your collectibles and packing slips for quick and easy submission.

How are turnaround times calculated?

Turnaround times depend primarily on the volume of submissions CGC has in house at the time of submission as well as the tier of service selected. For the most up to date turnaround time estimates please visit cgccomics.com/Services.

What types of payment does CGC accept?

CGC accepts major credit cards for payment. CGC does not accept checks.

Who should be designated as the 'importer of record'?

If you are using international shipping to send a submission to our US headquarters, you must designate yourself as the “importer of record,” and you are responsible for all customs duties and fees for your submissions. If we incur any customs duties and fees for your submissions, these costs will be billed to you, plus an administrative fee of $25. To learn more, click here.

Can I check the grade of my submission before I get it back?

CGC members can access the Submission Tracking tool to check the latest status of their submissions. Once a submission has moved through the grading process and is marked “Shipped” grades will be available. To access Submission Tracking, login to your account using the “My CGC” icon at the top right of the CGC website and select “My Submissions”.

Who can make payments on an Authorized Dealer account?

CGC accepts payments on an Authorized Dealer account only from the Authorized Dealer. Payments from customers of the Authorized Dealer are not accepted for the Authorized Dealer account.

Can I cancel or change my order after my submission has been delivered to CGC?

Once your submission is in transit to CGC, your order cannot be cancelled or changed. CGC has already started working on your submission to perform your requested services. No refunds can be given after a submission has been delivered.

Please note that turnaround times are only estimates and are not guaranteed. For current services and fees as well as turnaround times, click here.

If I remove my collectible from its CGC holder, what should I do with the label?

If you remove your collectible from its CGC holder, you can return the label to CGC so that the collectible is no longer counted in the CGC census. This helps to make the CGC Census more accurate.

Please note that removing a collectible from its CGC holder will void any guarantee provided by the company. If you would like it to be re-encapsulated by CGC, it would need to be submitted for grading as a raw (ungraded) collectible.

Still not finding an answer? Contact CGC Customer Service at 1.855.GRADE.10 or Service@CGCcomics.com.